Responding to Charges of Employment Discrimination

Designed for employer representatives who are responsible for managing fair employment compliance, this “online classroom” and self-paced course provides practical guidance on how to investigate and respond to a charge of unlawful harassment, discrimination, or retaliation filed with the U.S. Equal Employment Opportunity Commission (EEOC) or a state or local fair employment practices agency.

Through a combination of self-paced online modules, weekly one-hour web sessions, video clips, and online discussion forums, this program focuses on practical and proven steps for managing all phases of the charge investigation process, from initial receipt and response through final resolution or referral of the case to litigation.

Course Fees

Member: $825.00
Non-Member: $1,295.00

Learn what you need to know about:

EEOC charge handling and investigation procedures

Evaluating the charge form to develop a strong response plan

Planning and conducting effective internal investigations

Drafting factual and persuasive position statements

Differences between disparate treatment and disparate impact

Managing onsite investigations and interviews

Resolving follow-up questions and information requests

Investigation closures, resolution tactics, and potential remedies


All participants receive resources to help reinforce concepts and skills taught in each course. CWC members gain access to even more tools, templates, checklists, and guides as part of their members-only benefits.


 Many CWC courses have met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval. CWC is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CP® or SHRM-SCP®